FAQ’s
1. What is the likely rent rate for my property?
We are very happy to visit your property and provide you a free rental appraisal.
When assessing the rent of your property, the location, condition, highlights, service provided, marketing analysis will be considered.
We have a deep understanding of what tenants want, we will use our knowledge to maximize your income.
2. What would you do if the tenant doesn’t pay rent on time?
Educate – When we sign contracts with tenants, we would let tenants know that if they do not pay rent on time, we will start arrears management procedure.
Monitor – We monitor rent weekly.
Remind –
Day 1 in arrears:
A reminder SMS text message is sent to the tenant
Day 2 in arrears:
A reminder SMS text message is sent to the tenant and a follow-up phone call is made.
Day 3 in arrears:
A 14 day notice to remedy the breach is posted to the tenant.
Day 4-6 in arrears:
An application to Ministry of Business, Employment and Innovation (MBIE) is made for the Termination of Tenancy and the tenant is advised via SMS message.
3. What happens when the lease is due to end?
In advance 3 months of the lease end, we consult with you and then negotiate with the tenants.
We will encourage good tenants to stay as long as they can. While, if tenants want to vacate, we will advertise the properties once we know their final decisions. We will do our best to make as short as the vacancy period.
4. How do I know the current insulation meets the standard requirements? Insulation statements are compulsory on all tenancy agreements signed since 1 July 2016.
The landlord must disclose whether there is insulation in the rental home, where it is, what type and what condition it is in, so tenants can make an informed decision.
Ceiling and underfloor insulation is compulsory in all rental homes where it is reasonably practicable to install. A landlord who fails to comply with the regulations is committing an unlawful act and may be liable for a penalty of up to $4,000.
If you are unsure of the current insulation in your rental property or cannot fully answer the above requirements in detail, then we can organise an assessment and quote for you.
5. How much notice do I need to give if I simply wish the tenant to leave?
If it is a fixed – term tenancy: Generally, a landlord or tenant cannot give notice to end a fixed-term tenancy early. Fixed-term tenancies can only be changed if the landlord and all the tenants agree. Any agreement should be in writing and should include what’s been agreed to.
If it is a periodic tenancy: A landlord can issue a notice to end a tenancy with either a 90-day or a 63-day notice period, depending on the specific reason for termination. The appropriate notice period varies based on the circumstances. Contact us, and we will provide detailed guidance and help determine the correct notice period for your situation.